On this realisation, two Nairobi-based innovators, Ms Bente Krogmann and Mr Chris Osore, came up with the idea of a mobile app towards the end of 2019, with the ultimate goal of revolutionising customer experience and eliminating the voluminous paperwork in the insurance ecosystem, and reaching the underserved.
Together, the business partners have concocted mTek, an app that allows users to select insurance services from various underwriters such as ICEA Lion, GA Insurance, Mua Insurance, Mayfair, Madison, Resolution and AAR.
Contrary to traditional insurance cover registration that takes several days and requires too many photocopies of identity documents in paper form, registering on the app takes a maximum of 6 minutes.
He adds that the number of questions are fewer compared to those found in regular insurance registration processes, as only relevant ones are asked on the app, and that reduces the time you spent on the app, giving you time for other activities.
"Also the payment from clients done from within the app goes to the underwriter directly which is line with the Insurance Act."
