guest column:Emmanuel Zvada Just as business leaders thought they could start thinking about a new normal, a different kind of reality began to set in. In the past year, we have seen companies face serious disruptions but the second wave caught everyone unaware again as many had relaxed. The second wave of coronavirus pandemic has placed extraordinary demands on leaders in business and nations. Crises normally bring out the best and worst leaders as the true character of a leader or employer is reviewed during a crisis. COVID-19 case numbers continue to climb, and in many parts of Zimbabwe, records for new cases are set daily. While the second wave of the pandemic is here in earnest, it’s easy to be lulled into a false sense of normalcy. The second wave of coronavirus is a defining moment for true leaders to emerge and manage the situation. A leader’s response to a crisis is much more than speeches. Business leaders across every industry are getting a dosage of crisis management again so that they navigate through the coronavirus pandemic. To companies that had already put systems and processes in place for work from home, there will be no challenge but to those that had relaxed, it’s a headache again as the whole month of shutdown will be an unproductive month. Leaders must demonstrate a well-oiled business continuity machine and the ability to continuously adapt and respond to new challenges. The COVID-19 pandemic has sent employers into a frenzy as they try to stay abreast of new developments and do everything, they can to protect their employees and their business. Calm, principled, and decisive leaders continue to be an essential ingredient for navigating a situation that affects everyone, directly or indirectly. Good leaders need to not only formulate return-to-work plans and adjust work processes for the short-term recovery of operations but also discern what longer-term impacts this pandemic will have overall. To be sure, another lockdown amid a second wave could further damage an already fragile global economy. Positive, effective leadership helps us navigate crises and forge ahead in moments of uncertainty like the time we are in. Leaders should act on three essentials which are clarifying purpose, supporting stakeholders, and bolstering emotional and organisational resilience. Responsible business leaders have an important role to play for effective navigation of organisations during this second wave for no one knows when it will end. Continuous communication is key If leaders are not prepared to manage remote teams or if these teams don’t have good communication and collaboration habits in place, the effects of this virus could disrupt team connectivity, morale, and accountability — not to mention results. Good leaders should relentlessly communicate so that the followers do not operate in darkness. This will also avoid rumours especially during a crisis. People are obviously nervous about the implications of the virus, and it is essential to keep them engaged, informed, and safe. If you do not provide in