As individuals, families and communities continue to feel the effects of the COVID-19 pandemic, Pepco has committed to not suspending service disconnections and waiving new late fees and reconnecting customers who were previously disconnected.
The company also has reconnected energy service for 345 customers where it was safe to do so.
Pepco will continue to work with customers to waive late payment fees, maintain energy service, discuss reconnections, and determine eligibility for assistance programs.
Pepco representatives can also discuss payment options, like Budget Billing, which averages payments over a 12-month period to help customers manage their monthly energy bill, or flexible payment arrangements that offer individually tailored payment installment plans.
In March, Pepco was among the first companies in the nation to suspend service disconnections and waive new late payment charges for all customers.
