Prior to the pandemic, less than 2% of callers were asking for utility assistance, but in the last year that percentage has grown to 8.2%, according to Eden I&R data. Oakland made up 40% of the calls to 211, with Black and Latino individuals and single parents making up the majority of the callers. Female callers made up over double that of male callers and most ranged from 25 to 64 years old.
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