THE EDITOR: Dr Rowley’s leadership as Prime Minister has been a hallmark of steady governance and meaningful progress. Leading the PNM, his administration has tackled economic and social challenges with determination and focus, delivering impactful results.
A prime example of this is the transformative work within the Ministry of Social Development and Family Services under Donna Cox. Her leadership reflects the administration’s dedication to inclusivity, equity, and improving the lives of all citizens.
Minister Cox has overseen significant advancements in the ministry’s operations, with one standout initiative being the creation of the Citizen Engagement and Outreach Services Unit.
This innovative addition has bridged the gap between government services and the people who need them most. By prioritising accessibility, transparency, and responsiveness, the unit ensures citizens receive the support they deserve while feeling valued and heard.
At the heart of this initiative are the citizens engagement support officers, who have redefined public service. These officers offer more than just assistance – they provide empathetic and solution-driven support to individuals and communities across the country. They manage a wide range of responsibilities, from addressing queries and complaints to conducting field visits to directly tackle challenges within local neighbourhoods.
This proactive and holistic approach has fostered greater trust and confidence in the ministry’s ability to deliver results.
The fieldwork component of these officers' roles is particularly impactful. By conducting home visits and engaging with communities, they ensure services reach those who might otherwise be left behind, including the elderly, people with disabilities, and low-income families.
This direct engagement exemplifies the ministry’s commitment to equity and aligns with the PNM’s vision of leaving no one behind.
In addition to their community-focused efforts, these officers have also elevated customer service standards at social service centres nationwide. Their professionalism and dedication to resolving issues quickly and with care have enhanced public satisfaction and strengthened trust in the ministry. Their work highlights the government’s accountability and its drive to ensure citizens feel supported at every step.
The positive effects of these initiatives are clear. Citizens now have improved access to the ministry’s services, creating stronger lines of communication and quicker resolutions to their concerns. This fosters a collaborative relationship between the government and the public, ensuring that every voice is heard and valued. Enhanced operational efficiency has also maximised the impact of the ministry’s resources, benefiting those who need them most.
These accomplishments under the minister’s leadership mirror the broader success of the PNM government. Rowley’s administration has consistently recognised the importance of social development as a cornerstone of national progress.
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