In addition to self-directed online enrollment for students, the Student Academic Support Services (SASS) department provides advising resources to incoming and first-time freshman with the help of Enrollment and Completion Advisors (ECAs) who can serve students remotely.
SASS has set up an online appointment request for these students so that they can get advised, help them work through enrollment barriers (TSI, Meningitis, FAFSA, understanding their degree plan), and create a schedule for the fall.
“ECAs have always used TCLAW, the student success platform, to push information to students based on a communication calendar, intentional appointment setting, and to ensure that students have access to a 100 percent online communication system through which to access their advisors,” said SASS executive director Dr. Charlene-Mary A. James.
“This helped us greatly in moving online as students did not have to change the way they communicated with their advisors, outside of now having a virtual appointment option to replace the first-time freshman option.”
Cyla Johnson is an incoming freshman who utilized the SASS virtual experience to register for courses.
