THE EMERGENCE of COVID-19 and the new normal have propelled many companies and organisations to fast-track plans to digitally transform their operations, said Colin McGann, assistant general manager for innovation at MC Systems, the technology company of the Jamaica National Group.
“A new normal has emerged very quickly, and it is still emerging as we speak, as physical distancing and personal-safety considerations forced many companies to adapt new ways to do business, which they did not previously consider even feasible or wasn’t even on the table for consideration until maybe some years down the line,” he pointed out.
That decline has forced many companies to look at how they can use technology to maintain reasonable levels of operations and reduce the cost associated with operating their businesses.
Digital transformation is the adaptation of technology that favours digital-first experiences or where the first line of business is conducted digitally rather than through in person transactions.
“The pandemic has, therefore, led to a wide adaptation of technologies centred on offering services remotely, working remotely, and low or no human-contact transacting, as well as improving business efficiencies in terms of operations,” he explained.
